Category Archives: Management

Build Your Team

I have officially worked for 36 years, plus 3 years of kangaroo-style shift work. The time has come for me to retire for good. Let the younger guys take over our job. Remember no one is indispensable and no mission … Continue reading

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Importance of Team Work

There are great challenges in the automotive business. Both the front end and the back end are facing the customers everyday. The After Sales services will have a lot of problems dealing with vehicles and customer’s expectation. All after sales … Continue reading

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Improving Revenue and the Standard of Workshop Services

Text: Zyed Ahmad Hassan Very often you come across a workshop with either empty or full service bays. This is a common phenomenon in the motor industry. Depending on the size of workshop you are running, the size and quality … Continue reading

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What Covers Under Warranty

Every time we talk about new or pre-owned vehicles, one thing that crosses our mind is the warranty. Some people take it so serious that they want to know what is warrantable and what is not and for how long … Continue reading

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Consistent and Excellent Pre Delivery Inspection for Customer Satisfaction

Text: Zyed Ahmad Hassan Photo: Google It is important for dealers and suppliers to review or inspect new vehicle completely before delivery to ensure that the vehicle is perfectly all right, in excellent and satisfactory condition. Customer loves to get … Continue reading

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Why Weststar Maxus Operation Must Consolidate and Reorganise

Weststar LDV Distributors had recorded a strong year-to-date profit as at end December 2010 mainly due to strong support from the government. Going forward, the situation is expected to slow down because new stock of Maxus will only be available … Continue reading

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Tear Down and Break The Silos For Organisational Success

I always hear people talk about some staff working on their own and do not mix around, do not share ideas about their job and worse still they do not care about what others are doing around them. I see … Continue reading

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