Every time we talk about new or pre-owned vehicles, one thing that crosses our mind is the warranty. Some people take it so serious that they want to know what is warrantable and what is not and for how long and how long more? And when will the warranty begins? These are some of the questions new owner will put them across to the salesman before even buying the vehicle. It does not matter if there is no warranty at all. The most important thing is to know exactly the status of the warranty, what the warranty covers and what you need to do to get its full benefits.
The warranty is a comprehensive after sales package of benefits to take care and support your vehicle once you owned it.If any part of the vehicle requires repair or replacement because of manufacturing defect or material failure, the part will be replaced or repaired without any charge for as long as the vehicle is still within its warranty period. This is what warranty is.
Warranty technically starts on the day the vehicle is delivered to the customer. Some establishments dictate that warranty starts when they have fully inspected the vehicle and verify its road worthiness, possibly one week or so after it is handed over. Warranty period is normally represented by the number of years or its equivalent in kilometres. Manufacturer takes the safe side by imposing a condition like 50,000 km or 3 years whichever occurs first. Shorter warranty period favours the supplier whilst longer warranty period delights the customer because they will enjoy a longer stress free maintenance.
Warranty generally covers the vehicle and all its running equipment and fittings. To some extent warranty also cover accessories however for a limited time. Many consumers do not know their right and many more do not realise that items like oil filter, fuel filter, air filter, pollen filter, drive belts and remote handset batteries are warranted against manufacturing defects. Such items are covered up to the First Service Schedule or during ‘running in’ period. Again different suppliers may adopt a different policy especially where there is no back to back warranty with the manufacturer. The later approach is non popular as it is difficult to account for the expenses incurred. In this case there is no distinction between warranty claimable and warranty non claimable because the company will absorb both expenses into the same own pocket.
As a vehicle owner one should know what’s not covered by the warranty. Generally speaking vehicle supplier or manufacturer will not be responsible for any replacement or repair as a result of:
• Wear and tear.
However under specific conditions, these materials may be warrantable within a limited timeframe.
• Damage due to negligent, accident, improper use.
• Unauthorised modifications
• Tampering of chassis or engine number
• Damage during repair and maintenance
• Failure to properly maintain the vehicle according to the factory recommended
• Failure to use genuine or specific parts or fluids.
• Use of supplemental additives and flushing agents not recommended by the company,
supplier or the factory/manufacturer.
Different components and assemblies carry different warranty period. Company or supplier normally specifies the warranty period for each specific assembly or component to avoid any future dispute. Vehicle owner is advised to be mindful about it, and always ask the salesperson whenever there is a doubt. The following warranty terms refer to the existing Weststar Maxus vehicle:
• Battery ,Clutch , Brake Friction Components- 6 months/30,000km
• Paint work -12 months
• Tyre –depend on terms from tyre manufacturer
• Exhaust system, wheel bearing, drive shaft, ball joint, track rod ends, shock absorbers, suspension bearing and bushes – 12 months/ 50,000 km
• V belts -12 months
• Air cond -12 months
Warranty must be taken when it is due or you tend to lose it out when it has been overdue for too long. Customers need to be educated about this, about their rights and how vehicle or its defective component or assembly gets deteriorated if it is not immediately replaced. So customers too have their responsibilities. As mentioned above, the customer has a responsibility to use, maintain and care for their vehicle as outlined in the owner’s service book manual. Many customers do not bother about their service record book. It is important to retain maintenance and inspection records to verify the vehicle’s maintenance history. When problems surface, the history record suddenly becomes so useful!
As a principal supplier and distributor, Weststar Company will replace any component of any new Maxus sold and found to be defective, free of charge, for as long as it is within the warranty period as stipulated in the owner’s manual or in the sales and purchase agreement. The service dealers have additional responsibilities to providing prompt and efficient service for warranty repairs and to explain the warranty terms so that the vehicle owner understands what services must be paid for and what service are covered under warranty.
Writing the warranty report is equally important because without a complete and correct reporting, warranty claim may be rejected. Check your vehicle warranty every time you buy a new or pre-owned vehicle.